Maintenance and Support of a Property And Casualty Insurance System

Client

§  Major Auto & Home Insurance Company in USA specializes in Property and Casualty Insurance.

Business Needs:

§  Needed a partner to support and maintain their AS400 based legacy application, develop Comprehensive Java based Web solution for agents, Integrate with third party agency systems, rating systems, MVR, UDR, Policy Report, PAF systems and COTS systems.

§  Provide 24X7 application and helpdesk support to end-clients across all United States time zones.

§  Improve operational efficiency and reduce cost by decreasing the number and duration of business-critical application outages.

§  Up to 800 concurrent users with over 2,000 connections and 50,000 batch jobs per day.

Solution

§  We worked very closely with the client to understand their business processes and provide solutions that were flexible and scalable.

§  Provided a blended team of onsite and offshore resources to support a group of initial applications.

§  Educated client's management and staff on the benefits of the blended onsite/offshore model.

§  Use application support engagement as a tool to gain complete understanding of all company operations and interdependencies.

§  Took over complete responsibility from Business Analysis, Underwriting rules and launch the business into a new states.

§  Develop business solutions based on Java technology,  mobile solution using iOS and Android technology and  monitor batch jobs.

§  Maintenance of standard packages, customizations, and all custom applications.

§  Provided L1, L2, L3 Development Support, 24x7 Helpdesk and application (web & mobile) support desk.

§  SLA-based service delivery.

Benefits

§  Reduced Total Cost of Operations.

§  Improved Time to Market delivery.

§  24/7 support for the applications provided based on the Global Delivery Model.

§  Increased end-client satisfaction for the Client.

§  Continuously met service expectations.

Tools & Technologies

§  Programming Languages, Web Technologies and Databases: IBM AS400, Java, Hibernate, Spring, Web Sphere application server, Maven, Jenkins, JSON, SSL, LDAP, Kerberos, Android, DB2, Oracle.

§  Ticketing Tool: Footprint, JIRA.

§  Monitoring Tool:  ICOM/400 monitoring tool.

§  Backup: Drobo